This May Solve Your Problem!!
I had a very bad issue involving install, patching, getting online. I explain everything in my thread and how i FIXED my problem, heres the thread, hope it helps:
If you already have the game client, DO NOT INSERT GAME DISC!!!! this will ultimately **** your world up!!
If your having Account issues, remember:
-you must have a subscription setup
-you must have your retail key entered while logged into cryptic on startrekonline.com
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