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Career Officer
Join Date: Oct 2012
Posts: 60
# 23
05-22-2013, 10:43 AM
This is the same situation when a prime time television show hits a snag, for instance, and the screen freezes or blanks out. Nobody in their right mind is going to sit there for an indeterminate period of time if it doesn't get fixed in a few seconds before they start changing channels.

No one has mentioned which MMO they switch to when they are slipped into a phenomenal queue slot. If I am looking at longer than about a minute to get in, I switch over to Star Wars: The Old Republic. With the problems that STO seems to be having lately, I seem to be spending more time over on TOR than on STO.

Learn from Nielsen and keep your customers from "switching channels," Cryptic/PWE.