Typical Reply time?
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Former PWE Community Team Lead
Join Date: Jun 2012
06-10-2013, 12:28 AM
Originally Posted by
I submitted a ticket on a deleted character on May 21st. Got an auto update on the 30th with generic resolutions that obviously didnt help. Later that same day I updated the ticket, practically begging for help. It is now the 9th of June. Is this typical? I understand the launch of of the expansion and whatnot but if my issue is time related..like can't bring back deleted items/characters yada yada yada after 'X' amount of time, will their lapse in response work against me?
It is definitely not typical, no, and I apologize on behalf of the GM team for the increased wait time. There is currently a very high volume of tickets, and the GM team is working as fast as possible to answer them all. They answer tickets in the order received, so if you have not received a response yet, there are tickets ahead of yours.
While I do not work on tickets, I can ensure they are in the right queue. If you can send me a forum PM with your ticket number, I would be more than happy to do that.
Also, we are working on getting additional support so we can decrease the response wait time, so do know that we are aware of this and would like to get back to or typical response times as quickly as possible. Thanks for your continued patience and support.
Brandon "BranFlakes" Felczer
Former Community Team Lead for Perfect World Entertainment