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Ensign
Join Date: Jul 2012
Posts: 4
# 5
06-11-2013, 02:11 AM
Quote:
Originally Posted by kinggivan View Post
I submitted a ticket on a deleted character on May 21st. Got an auto update on the 30th with generic resolutions that obviously didnt help. Later that same day I updated the ticket, practically begging for help. It is now the 9th of June. Is this typical? I understand the launch of of the expansion and whatnot but if my issue is time related..like can't bring back deleted items/characters yada yada yada after 'X' amount of time, will their lapse in response work against me?
I did the same thing, and they responded with a form email after 3 weeks, and never resolved the issue, but closed the ticket. Considering the amount of money I have shelled out to this company the level of support is staggeringly bad.