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Join Date: Jun 2012
Posts: 9,041
# 24
06-11-2013, 07:39 AM
Hi Captains,

Thanks for the reports. Based on what we can see with the network, all appears well for STO; however, it seems that a few of you are experiencing some issue. So that our engineers can get more information, please reply and post your location, Internet Service Provider and a tracert result pointing to:

Instructions for running a tracert:

Please also post results from a Nettest (make sure to remove reference to your local IP in the post). Instructions here:

If your tracert and nettest results come back with optimal results based on the instructions and information linked above, please reply to this thread with the following items as you experience the lag in-game:

  • Type the following commands in the chat bar:
    • /netgraph 1
    • /nettiminggraph 1
      • Pass along a screenshot of the above using the following command in the chat bar: /screenshot_ui_jpg
  • The name of specific character that experienced the latency during the time the screenshot above was taken (no need to post an @handle, just character name)
  • The ship class that the named character was flying during the time the screenshot above was taken (or mention if this was on ground and not space, or both)
  • The time the screenshot above was taken (please be as accurate as possible)
  • The Map name and objective step you were on when the latency occurred and when the screenshot was taken

You can then type /netgraph 0 and /nettiminggraph 0 to turn off the above graphs.

If you'd like to help but you don't feel comfortable making a reply to this thread, please send me a forum PM.

I'll pass these along. Thanks!


Brandon =/\=