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Ensign
Join Date: Jun 2013
Posts: 1
# 416
06-25-2013, 09:27 AM
Quote:
Originally Posted by hockeypunk20 View Post
Hello,

I have set this up to the letter and can't sign into it. I think I have an account level problem. I can't sign into the game using my actual game account name, only my e-mail address, even though the password is correct and has even been reset. I am a lifetime member so I quality as a gold/paid account. This should be working. I've had friends who use it successfully with their accounts help me with the settings just to be sure ( and my settings were correct ) and I still can't sign into XMMP chat.

Cryptic / PWE, please look at my account and see if you can find out what's wrong and hopefully fix it so I can utilize this feature. It is one of the reasons (of many other reasons too) that I purchased a lifetime subscription so I'd really like to use it.

Thank you.
Experiencing the same issue here. Sent a ticket to support and they replied that my account "doesn't have a name." and that I'm supposed to log in with my email address. However, that doesn't seem to work with XMPP. I'm a silver member though (this might be an extra issue). I believe the issue at hand is with account without names.