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PWE Team Member
Join Date: Jun 2012
06-28-2013, 05:25 PM
Thanks to your constant (and constantly amazing) feedback, the error related to billing and subscription processing that has been impacting certain players using Visa credit cards has been identified. We are working with our billing and payment partners to correct this error ASAP. We?re all-hands on-deck, but we don?t have an immediate ETA on a fix. Soon as we know, you?ll know.
Of course, we will ensure all affected players are compensated.
Thank you so much for your continued support.
-Your Star Trek Online Team