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Starfleet Veteran
Join Date: Jun 2012
Posts: 1,499
# 9
07-06-2013, 07:42 PM
Originally Posted by trailturtle View Post
Thanks to your constant (and constantly amazing) feedback, the error related to billing and subscription processing that has been impacting certain players using Visa credit cards has been identified. We are working with our billing and payment partners to correct this error ASAP. We?re all-hands on-deck, but we don?t have an immediate ETA on a fix. Soon as we know, you?ll know.

Of course, we will ensure all affected players are compensated.

Thank you so much for your continued support.

-Your Star Trek Online Team
So Trailturtle, how are you going to compensate these players? You guys had had an error in your system that said my credit card expired even after I corrected it and PWE told me it was my fault! I went for three months trying to fix that even to the point where it took me a week of trying to buy the lifetime sub to get it to work!