View Single Post
Ensign
Join Date: Aug 2013
Posts: 16
# 3
09-05-2013, 12:30 PM
Quote:
Originally Posted by thecosmic1 View Post
You need to file a Support Ticket with PW. No one on the forum can help you. The PW Devs don't read this forum.

I would also add, did you check your PW wallet? The money needs to be transferred into STO from the wallet. It doesn't automatically go there. Either way, you need to deal with this through PW's support system.
Yes and yes to everything. Two tickets filed with Peanut Labs, one with PWE themselves.

I've purchased Zen before; of course I know about the wallet.

Anyway, my goal in creating this post was to create awareness that other people may have, and in the off chance an employee of PWE came across this post. Besides, what's the point in having a customer forum if your own company's employees do not peruse it?

It would quite frankly be unacceptable if this happened at any major organization, especially one that deals in electronic entertainment.