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Lt. Commander
Join Date: Aug 2013
Posts: 113
# 472
10-13-2013, 09:46 PM
Originally Posted by grouchyotaku View Post
Now why it can't connect, it could be router issues, firewall misconfiguration, ISP blocking or throttling, excessive network congestion, etc. etc. Thats what the other network diagnostics are for, to rule out other causes and try to pinpoint what the exact issue is. The 'Trace Route' diagnostic is useful for looking at ISP issues and network congestion on the route to the STO servers....
I think it may have been an "etc." on my computer's end. I had some theories as to what may have been causing the problem, and did a system restore just to see. That seems to have fixed the problem: I was able to log on and play.

Thanks for all that info though. If I have problems of a similar nature, next time I'll try posting what my Trace Route diagnostic came up with, too.