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Ensign
Join Date: May 2013
Posts: 7
# 9
10-14-2013, 03:00 PM
Quote:
Originally Posted by grouchyotaku View Post
This shows the same issue as a previous Trace Route output. Since the 'Net Test' results hint that you are suffering from severe packet drop, the 'Trace Route' shows it is most likely occurring on the gateway between the Road Runner backbone and the Cogent backbone. This is a ISP issue, as only the ISP involved can correct this problem...

How do I explain this to ISP support? Because calling them is the equivalent to beating my head against a wall. Even speaking to a "supervisor" all I get is... "lets test your speed" and they give me the phone version of a deer in headlights when I try and get them back on subject of the routing issue.