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Lt. Commander
Join Date: Dec 2007
Posts: 120
If you are having issues receiving your open beta pre order key from any of the retailers please contact customer support using: http://startrekonline.com/support

We want to get as many people into Open Beta as quickly as possible, so let us know who you pre-ordered from, and we will try to help you out. Patience is a virtue though, we handle all tickets in the order we receive them so our response may not be instantaneous, but we will get to everyone who sends in a ticket.