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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Tech issues and answers
01-13-2010, 12:26 PM
Hey all,

Implausible here again with a list of frequent Star Trek Online Technical issues forum topics. Please look into and post in these threads if you are experiencing similar issues.

No Sound during gameplay when using a Realtek sound card with 64-bit operating systems

Poor performance, pausing, intermittent framerate, and/or stuttering when using NVIDIA GeForce video cards

Game starts to load and goes to a black screen with music running in the background

Why is there no anti-aliasing on ATI video cards?

Where does Star Trek Online install?

Can Star Trek Online run on a Mac?

STO under Wine/Linux/Mac

How to generate a client DUMP for Cryptic

How to Get Help w/ Technical Issues

If you have an issue that is not listed here even after verifying that your drivers are up-to-date please post in these forums and include a copy of your DirectX Diagnostic report.

How to Create a dxdiag report

1. From the Windows key click *Start* menu, then click *Run*.
2. In the *Open* box, type: dxdiag (hit enter)
3. If this is your first time running dxdiag, click *Yes* to launch the DirectX Diagnostic Tool.
4. Click *Save All Information* to create a dxdiag report.
5. Choose a name and location for the dump file (recommend desktop) and click *Save*.

Zip this file and attach it to a post with the contents of the dump.