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Ensign
Join Date: Jun 2013
Posts: 1
# 761
01-02-2014, 09:44 PM
Quote:
Originally Posted by rylanadionysis View Post
I like how the simplest solutions to the immediate problems never get done.

Get stuck in mission advancement - ADVANCE THE ******NED MISSION.

Click click done.

But no, they tell you file a bug report.

What about the ******ned character thats stuck until the global fix?

As it stands you cannot advance in the tutorial past a certain step due to a bug. Just fricken advance us. Easy and done.
Support is utterly atrocious. I just had this same problem in game and a GM not only said it was "a bug" however closed the ticket without a solution. This is a shining example of horrible customer support and this ticket should never have been closed until it was resolved.

Frankly the whole customer support situation is a joke. Tickets should not ever under no circumstance be closed by customer support. It is a sure way to anger your customers. It's financially stupid.

I refuse to pay for this level of support. I was on 6 month subscriptions, now I am un-subscribed, was a 400 day subscriber. No more.