GM/ Customer Service/ Billing Support and Tickets
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Join Date: Jun 2013
01-02-2014, 09:44 PM
Originally Posted by
I like how the simplest solutions to the immediate problems never get done.
Get stuck in mission advancement - ADVANCE THE ******NED MISSION.
Click click done.
But no, they tell you file a bug report.
What about the ******ned character thats stuck until the global fix?
As it stands you cannot advance in the tutorial past a certain step due to a bug. Just fricken advance us. Easy and done.
Support is utterly atrocious. I just had this same problem in game and a GM not only said it was "a bug" however closed the ticket without a solution. This is a shining example of horrible customer support and this ticket should never have been closed until it was resolved.
Frankly the whole customer support situation is a joke. Tickets should not ever under no circumstance be closed by customer support. It is a sure way to anger your customers. It's financially stupid.
I refuse to pay for this level of support. I was on 6 month subscriptions, now I am un-subscribed, was a 400 day subscriber. No more.