View Single Post
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-17-2010, 04:46 PM
Originally Posted by Shotmagnet
most people, let alone companies, would rather say nothing then give some platitude of "we are looking into it"

in the same vein most people would rather hear nothing then be told repeatedly "we are working on it"

companies like this are in a catch 22 someone is upset if nothing is said, and someone is upset if they say something but that something is not a solution but merely a "we are looking" because that person then feels they are being humored.

people tend not to want to understand that yeah you have problems, but it takes time to find a fix. if it isn't readily available immediately then "nothing is being done"
So what happens when we are paying customers; are the devs going to treat us like they are now? Lets say I get a 1 month subscription and half way through the month I get another login problem and I submit a issue tag is going to Cryptic says anything to me, would I get a refund; I guess I may never find out seeing as how communicative they are now.