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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-28-2010, 07:37 PM
I had the same issue, try this

Make sure you are logged into your account
Go to the main page http://startrekonline.com/
Scroll down about halfway and on the right hand side click "Redeem your pre-order key"
Go through the process there
Check your account status and it should list pre-order