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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-30-2010, 03:10 PM
I agree that this is far too long a down time at this point. I don't demand that a game have a flawless launch, and I understand that things go wrong.

However, the duration of this indicates poor disaster recovery procedures. It should not take this long for a simple reboot and relaunch of the game servers. The lack of communication from Cryptic indicates a very poor customer service system.

Both systems need to be reviewed and streamlined.