Originally Posted by Keadin

The open beta and headstart are free. If you paid money, that money went to the retailer as an insurance that you're not going to cancel your pre-order. Cryptic has not received a single dollar, euro or whatever from anyone who is playing this game right now. So you did NOT pay for the game and you did NOT pay for the headstart.

Considering this I think it's a great job that Cryptic is working hard to get the server back up all the time. That means it won't happen when the game goes live. It is only after this point that we become paying customers and have any right, even if remotely, to be disgruntled.

That right does not cover flamefests, lawsuits and emo outcries.

Also, expect downtime a lot more the coming month or so.