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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 35
01-31-2010, 04:06 PM
Originally Posted by rdhddva View Post
It wouldn't take more then one person to take 10 minutes to let us know they are aware of our frustrations and complaints, they apologize for the inconvenience and are doing everything they can to rectify things.
Ive worked in public relations for over 12 years, but even I didn't need that much to know you address your customers when they are unhappy.

1. They should have been on the boards, not having a happy day off (especially with the mountain of problems the past two days)

2. They should have updated, apologized, and given a game plan

No one is asking for some miracle perfect server here that never fails at launch, just communication, and work ethic.