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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-31-2010, 08:52 PM
Who did you order it from? Most retailers should immediately provide you with a Open Beta/Head Start/Pre Order Key. Activate this key on the Star Trek Online website and you will then be able to order the Lifetime Subscription at the Pre Order price.

It is a 25-digit alpha numeric key but, in my experience, will not be labeled at all. For my online order it appeared on the receipt. Retail pre orders should have been given a card with a key code on it.