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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-02-2010, 10:50 AM
If it's any help, here's how I got mine.

1. Put in code on website.
2. Logged in to game and brought up the C-Store.
3. There's two tabs - one for claiming items and one for buying new things; go to the item claim tab.
4. Click to redeem Borg BO.
5. Open up your invetory, there will be an item with a Starfleet symbol icon. Right click this and use the item (might be equip, etc. can't really remember)
6. Now open up the BO assignments page and the Borg BO should be in the list

Edit: One of the devs said earlier that some of Euro bonus items don't come with the normal game code, but a seperate piece of paper somewhere inside the box, so to look between all the pages in case it got stuck somewhere. If it's definitely not there, open a support ticket.