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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
02-05-2010, 02:51 PM
Originally Posted by tedgp123 View Post
Cryptic arent blizzard. They have a imited number of staff available to answer calls, and currently there are hundreds, possibly more players trying to get in contact with them.
Of course Cryptic isn't as large as Blizzard, but they are releasing a major MMO, so one would think they ramped up their staffing in advance, either with temps or full-time employees. Waiting on hold is one thing, but 2+ hours with no indication whatsoever that they will ever pick up the call is completely unacceptable.