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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-07-2010, 06:33 AM
I asked a question re VAT charges and got this reply after over a week...not so great. I have raised another and will hope for the best


Greetings, We regret the delay in responding to your ticket. Most issues received at the same time as your ticket have already been resolved, either through internal work and game patches, or the conclusion of the Star Trek Online Open Beta and Head Start events. Some other issues that you may be able to resolve yourself include: - Not receiving your Retail Game Key - Contact your retailer, Cryptic Studios does not provide retail keys (any purchase made on Atari.com should be directed to: Email: webhelp@digitalriver.com 24/7 or for Phone support: 1-800-310-2850 ) - Unable to locate your Pre-Order bonus items in the C-Store or during character creation - Make certain that you have entered the Retail Key from the location the Pre-Order bonus is offered (If your Gamestop Starship is still missing, make sure that your Gamestop retail key has been entered to your account) - If you are having a question about a game function or basic technical issue - please check the forums as a first step (http://forums.startrekonline.com/). Our community is always willing to help out! - If you submitted a ticket regarding trouble purchasing a Lifetime and/or 12 month subscriptions before February 1, 2010 11:59PM PST expiration, please submit a new ticket and we will review your account(s) to determine your status. If your issue has not yet been resolved, please reply to this email with any additional information that may assist us in responding quickly. Your account name, the name of any retailer involved and your payment method will provide the most assistance for Billing Issues. We appreciate your time and interest in Star Trek Online. Live long and prosper, The Cryptic Studios Support Team