Account Server Maintenance (February 11, 2010)
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Join Date: Dec 2007
02-17-2010, 01:05 PM
Originally Posted by
I understand that I need a retail key to activate my game and log in but after a month I still haven't received my retail box, I ordered the Gold Deluxe Edition from Play.com, they sent me my activation key and my promotion items key but I still havent been given a retail key
I put my credit card details onto my account hoping that maybe I could just add the subscription manually but there wasn't an option for it, is there anyway I can be assigned a temporary key until my box arrives?
Contact Cryptic Customer Service as soon as you can with a scan/copy of your receipt. They've been helping players with delayed orders out. Although it has been over two weeks since you ordered...have you contacted play.com to find out what is up with that?