4 days and still no response to a GM ticket?
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Join Date: Dec 2007
02-24-2010, 08:44 AM
Originally Posted by
However this said "Request GM assistance" tickets are an entirely different ball game, they are things that have an urgency and immediacey that you expect a fast and direct response from in a timely manner.
Yup, that's the failure here on Cryptic's part. If I had to guess: I'm sure the GMs are trying their hardest, but their overall response time is bad due to limited number of employees.
True though, as I have read/heard of users submitting bugs as tickets for GMs, and bug reports would take a long time for any developer to respond/document and fix.