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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
02-24-2010, 09:44 AM
Originally Posted by NeoWolf View Post
However this said "Request GM assistance" tickets are an entirely different ball game, they are things that have an urgency and immediacey that you expect a fast and direct response from in a timely manner.
Yup, that's the failure here on Cryptic's part. If I had to guess: I'm sure the GMs are trying their hardest, but their overall response time is bad due to limited number of employees.

True though, as I have read/heard of users submitting bugs as tickets for GMs, and bug reports would take a long time for any developer to respond/document and fix.