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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 27
03-18-2010, 05:04 PM
Originally Posted by Sanglor_Bazon

That said, the best way to get any issue resolved is just to report it in game and give them as much information as possible. I work in software myself, have done QA and now work in development. When I get tickets with tons of relevant information... I can resolve them much more quickly than when I need to attempt to figure out what the actual issue being reported is.
i think most of the devs would be happy if all the tickets were at least legible texts. describing the problem and / or no flames would be a nice bonus...

stumbling through the forum and basing the style of a ticket on the one used here, i pity those guys at cryptic, just like those at blizzard, who have to read some ppls writings.