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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
04-02-2010, 01:13 PM
I just looked into your open tickets. I'm sorry it's taken longer than expected to get to your ticket.

So, it looks like your original ticket needed to be moved from Tech Support to GM help and was then escalated this morning. We're investigating, and you should be getting a response soon.