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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 69
05-23-2010, 10:15 PM
Hey All!

I apologize, but naturally I am unable to share the particular details surrounding correspondence with one of our customers. However, on a more high level note, I am able to share the following:

1.) The Liberated Borg Captain is for pre-order Lifetime customers
2. ) Our Support Team only grants items to players when they should have received the item, but did not (generally due to some technical issue)
3.) We care very much about our players. We care about individuals, but we also care about being fair to our player base as a whole.
4.) The OP earned the unlock through legitimate means.

In the event that a player tries to scam us, we will generally place their account on a temporary suspension. As always, if the account has a history of previous disciplinary actions, the penalty is increased accordingly.