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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
06-11-2010, 05:11 PM
Originally Posted by Schwartzritter View Post
The past day or so has been real bad regarding connectivity. I was dropped repeatedly today. I think it is another server overload issue.
We are not experiencing any load issues on the servers. If we were we would tell the public (we try not to keep secrets when it affects players.). Post a nettest and a trace route, and we can see if there are any issue on your side that might be causing the issue.

Run a trace route:

* Click on Start
* Click on Run, or if using Windows Vista just skip to the next step
* Type cmd into the dialog box and press Enter.
* In the window that opens type "tracert"
* Check the speed listed on the return

If you see any hops over 180ms, this could be the cause of the rubber banding.

How to acquire, run and read the Nettest tool:

Go to
Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)

The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:

Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.