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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
06-16-2010, 05:14 PM
Originally Posted by Implausible
Ahhh now here is where we get in to the different types of tickets! Billing, GM, and Tech support tickets are answered in the order received, and typically within 24 hrs. Now there is one type of ticket that is never answered, this is a bug ticket. These are collected and looked at by out dev and QA teams. If they cannot reproduce the reported issue then it waits for other occurrences or additional details. These tickets never get directly answered, but if the issue is addressed then it maybe added to the release notes or some may know them as "patch notes" (depending on the severity).
now someone tells me... that's good to know. sigh. Now I have to go over there to that side and 'reclassify' my ticket as it's a full-time issue, and not one to reproduce.

Where were you when I needed you the most? *hums tune in head*

Well you averted a needless worry on my part. I appreciate it. I must say, you have been the most helpful person on the forums and in-game... from public and company side. If I could send in a letter of commendation I would.

Thank you, again.