Changes to our Billing System
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Join Date: Dec 2007
07-23-2010, 07:59 PM
Originally Posted by
i love it they make these half asre announcements talking about how customers wanted it yet i haven't seen a thread or major poll about this and then they run away never to be seen again once this announcement is made. why don't u just close your doors now as you are really starting to become ignorant to your customers and constantly using that "customer ask for it " line way to much to justify what your company wants to do on its own.
You should read some of the billing issue threads, both here on the STO forum, and on the
forum, where people removed their credit card info; but because of the way the Cryptic system used to work, unless you ALSO clicked 'cancel subscription' - the database retained and charged the card EVEN after the info was removed. There were A LOT of people wondering why, if a person removed his/her credit card info, they were still being charged (and the MMO industry standard is - once you remove your CC info, it's taken from the database, and the game will auto-cancel your subscription at that point as it has no method of payment on file.)