I am not getting my Vet Rewards
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Join Date: Dec 2007
09-02-2010, 02:40 PM
If you have cancelled your subscription for whatever reason and came back, then your active time will be less than someone that started at the same time, but cancelled. Check your account and see what it says for "Subscribed for: X days" under Subscriptions. If it registers as something different from what you expect, then contact support. If not, then the accolade progression is waiting for the timer to catch up. I was stuck at 185 days on the accolade progression on my Accolade a month or two ago and had to wait a few weeks until my timer matched my accolade progression.