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Lt. Commander
Join Date: Dec 2007
Posts: 120
Hi everyone!

Tomorrow morning from 6:30 AM PDT, to 7:30 AM PDT, we will be bringing down the Star Trek Online Website and Forums in order to perform maintenance. Our Support Sites will continue to remain down for an unknown length of time while we work to ensure that the update to that section of the website is performed perfectly.

When the support site returns, you will be able to contact a billing representative using our new Live Chat feature from 9am to 9 PM Pacific Time, and have the ability to search our knowledge base quickly for answers to many common issues. We will also have streamlined the process required to submit a support ticket, making it even easier to get in touch with a Cryptic Studios Support Representative.

Our Customer Service Team will continue to work to respond to your tickets throughout this maintenance period, and should you require support, you will still be able to submit tickets in-game just as you always can.

Thank you for your patience during this downtime.

Stormshade