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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 34
09-11-2010, 12:28 PM
Originally Posted by GM_Litana
Hey, everyone!

Below is a guide to the many ways you can free yourself or work around issues in the event you get stuck. These options are designed to allow you to help yourself without having to wait in line for a GM to help you. This is not only faster for you, but these tools are what we will normally recommend first if you do get stuck. There are a few different scenarios in which you can get "stuck", and they have slightly different workarounds.

Can't load into the game at all/hang on loading screens
While we are currently investigating exactly what causes this, the workaround we have found helps most players. It involves accessing the Video Options and lowering the World Detail Level setting. We're working to create more robust self-help options in cases like this.

Lowering your video settings if you can't log into the game:
  • Open the launcher and log in.
  • On the Character Selection screen, click "Log Out".
  • Click the Options button on the right side of the screen.
  • On the Video tab, under Advanced options, lower the World Detail Level setting.
  • Log back in, and load into the game.
  • You may increase the World Detail Level setting slightly, but keep it relatively low.

I hope you have found the above workarounds helpful. Our goal is to make sure that you have options available to resolve minor issues and get you back in the game quickly.

Unfortunately, the above suggestions are useless. I'm testing the game to see if it's worth buying, and it appears it's a resounding NO!

Too many bug posts in the 'Recent Connections and Lockups' threads, too many disconnect, bug posts, preventing game play.

I can't get into the game now. And, have zero tolerance for such shoddy work. It's a waste of time and money to attempt to play a game... that doesn't work, nor do the developers seem to care about fixing it.

Fix it, or I'll not be the only one shopping elsewhere. In this day and age, this kind of poor workmanship doesn't cut it.

Good luck.