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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 22
09-15-2010, 10:39 PM
Originally Posted by superchum View Post
It's really basic customer service. Think of it as a gift exchange or return policy. I can't fathom why you'd have a problem with this at all. It's just doing something nice for the customer so that they get something they want and can use. This will make the customer happy and they'll likely buy more C-Points in the future.
Cryptic made it clear that it was for Federation characters. I simply have no sympathy for someone who buys an item that is clearly advertised and then wants a refund because they didn't read the info given by the company.

Also, since Cryptic wouldn't even refund StarArmy's points for an item that was accidentally purchased twice, I doubt that they will refund the OP's points, either.