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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-02-2011, 09:16 PM
Mistake or no mistake, this message is very clear to all at the bottom of the C-Store page http://www.startrekonline.com/store - PLEASE NOTE: All purchases made with Cryptic Points are non-refundable.

Digital products of pretty much any kind are operated no differently. All i can suggest in the future is you be much careful next time. A similar issue like this happened to me on Need For Speed World, and nothing could be done. At least with the C-Store you do have a confirmation (yes/no) box after you first click. NFSW has their in game items dotted all over the screen so one accidental click and a purchase is made.

Now, you wanted a uniform but got a pet instead...how exactly did that happen? :p