Login Queues and Holodeck Performance - Feb 6, 2011
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Join Date: Dec 2007
02-06-2011, 03:48 PM
After having an internal team investigate Falconic's specific issue and looking into other possible server side components, we feel that most likely - if you are experiencing login issues, it is a networking issue from your client to our servers, as every check we've made on our end appears to be running appropriately.
One suggestion is to check to ensure your network is allowing traffic to our various locations.
A way to do this from a command prompt is to try these commands:
ping -t 192.168.0.1 (to check that your connection to your own router is working)
ping -t google.com (to check that a non-cryptic site is responding)
ping -t 22.214.171.124 (to check that a non-game connection on a cryptic server is responding)
If any of the the connections you attempt are failing, then something is blocking or hindering your client's communication with our servers.
If you continue to have networking problems, we highly suggest posting in the tech helpers forum where other players can help you troubleshoot your connection and computer related issues.