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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 279
02-08-2011, 08:52 PM
I'm still arguing with Customer so-called Service about this.
They had the gall to copy and paste their "I'm sorry, your card was declined, please try the purchase again" script on me TWICE.

I'm extremely frustrated. Once upon a time, you could CALL Cryptic directly and talk to someone that was usually helpful. I had great luck back in the nightmare days when STO first launched and we had all sorts of account confusion. Now we get to "chat" with someone that doesn't have the power to actually do anything and then forwarded off to some online ticket system that, at least in my case, seems intent on blowing me off or seems to be manned by robots.

Cryptic, we want your customer service back!!!!!!