Why do you even have a GM help request tab?
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Join Date: Dec 2007
02-19-2011, 03:06 PM
First: your runabout issue was already fixed. They've already said that any old runabouts will continue to have that issue, and that you'd have to get a new one.
Secondly: I don't know how long it would have taken to get a Live response. We do know that their support queue is extremely swamped and running behind.
However, its not uncommon to have to wait over an hour for a response from GMs in any MMO. I've played most of the big ones, and "sooner than an hour" is fast.
It can be 6 to 12 in Wow currently.
The fact that you can log off and get reset to a safe map is a nice feature. Some games, if you're stuck and your Bindstone isn't working.. you're basically gonna wait.
I think they definitely need more support staff. Hopefully they're working on that.