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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
04-01-2011, 11:04 AM
they get 30 'free' days - and during that time, they COULD cancel. You don't get the 400 CP et al, until the 30 day free period is up and their paid subscription starts. If it's been past 30 days since they purchased and started the game, you'll want to open a billing ticket or talk to Billing Support live through the web interface linked unde 'Support' from the main STO page.