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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
04-04-2011, 11:17 AM
Contact billing support. There is a live chat option even: http://www.atari.com/support/startrekonline#help

If they cannot resolve the issue to your satisfaction and you think there is something legally wrong (based on your own understanding or on the advice here), a lawyer might be able to tell you if something is wrong and initiate the necessary steps.