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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 111
06-15-2011, 02:31 PM
Originally Posted by WishStone
Because folks do not seem to read the opening post, I'll quote it here once more:

We really, really cannot help you on the forums with billing questions, sorry. You need to either open a billing ticket or, if you are online when we have the chat staffed, use the billing chat as PegasusMD suggested in the post just above this one.

We will do our very best to help you when you contact us about your billing-related problems.

Thank you so much!
May I make a suggestion? Why not provide a link for billing-related problems on the "My Account" page (dashboard),under subscription? (and make it clear where to get help with billing-related problems when you create your account)