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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
08-23-2011, 05:33 AM
couple of things; first how can you have pre-order items without actually having the 'full game' seeing as that's what should have been pre-ordered

second, what is under your activated features on your account page? not everything will show up but you should have something like;

Activated Features

Star Trek Online - Preorder
Star Trek Online - In game items

if you have put the keys in, if you do and the items arnt on your special unlocks c-store page then submit a billing ticket.