To clarify on pre-orders: ... ?
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Join Date: Dec 2007
08-23-2011, 05:33 AM
couple of things; first how can you have pre-order items without actually having the 'full game' seeing as that's what should have been pre-ordered
second, what is under your activated features on your account page? not everything will show up but you should have something like;
Star Trek Online - Preorder
Star Trek Online - In game items
if you have put the keys in, if you do and the items arnt on your special unlocks c-store page then submit a billing ticket.