to boldly go...
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Join Date: Dec 2007
09-28-2011, 08:09 AM
I guess we first have to start off with the basic question: You did Redeem your Retail Key and enter a valid Credit Card number into your Account on the main webpage?
If you have not done that then your account is still running under the Trail version rather then under the Digital Deluxe version.
If you did the above, and your Account states you are Active then I would imagine it is a bug and you should file an account bug ticket via the Support System: either in-game or from the main website.