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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
12-08-2011, 06:41 PM
Originally Posted by Borthan
No, I was not told, I was expected to find this out for myself using these god forsaken forums. They have an in game bulletin board that they don't bother to use & I am expected to find info out on my own here. This is called crappy customer service. It is THEIR responsability to inform me, the customer, not the other way around.
Besides being on the front page at the time, it WAS also posted in the forums, and I don't just mean the link to the news article that Stormshade posted. Cryptic fulfilled their responsibility in making the information available., if you didn't read it, that's not Cryptic's fault.

Considering you had to read the site out of game to even know about Tribble, how to get on there, or that there were even rewards, it's not unreasonable to expect you to put the information about the rewards in the same places.