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Join Date: Dec 2007
01-09-2012, 04:43 PM
After 19 days, my ticket's were updated.
On Jan. 4th, I was sent a message of my ticket being updated. I was told that I could have a roll-back to December 16th, 2011...and that I would need to provide the character names involved in a ticket edit.
I guess this just "Happened" as the ticket is now closed and I can not edit the ticket.
Whether the rollback occurred or not, I can't tell, as all the items are still gone.
As I can't get any follow-up, through the means provided in game, I will solicit some advice from the forums again.
SOAPBOX: Other than that, I feel stymied by support. The GM took the appropriate action in forwarding my request, but then I get some confusing messages and instructions from the "next tier" ( like editing a ticket that can not be edited ) with a pretty ineffectual answer to the problem.
I'm patently beginning to believe ( based on this and other reported problems from trolling forums and listening to friends/contacts ) that lifetime members get sub-standard support compared to month-to-month subscribers. This saddens me, not because I feel cheated, but because I really enjoyed STO. However, when two years of progress melt away, its a little daunting to give a ringing endorsement of the game, at least on the support side.