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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-13-2012, 12:11 AM
If you can manage to get through to PWE support, send in a ticket to tech support and put in the subject line "ATTN darthpanda, keyboard problems" and describe everything you have tried along with a link to your post.

If you can send me your dxdiag and hijackthis logs, that'll help.

Info for those:

It'll be helpful to us if you tell us some of your computer's information, and include any screenshots of any bugs or errors that you get.

To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7 or Vista), then type in dxdiag and press Enter on your keyboard.

Click on Save All Information, then attach the text file to this ticket (If on a 64bit system, look for and click on the Save 64bit Dxdiag button beside the Save All Information button).

To create the HijackThis log, go to http://www.download.com/Trend-Micro-...-10227353.html or http://www.trendsecure.com/portal/en...ols/hijackthis then download and install the program.

Click Do a system scan and save a log file, then attach the text file to your reply.

Please do not copy and then paste the text of these logs into your reply.

We'll take look at these log files and give you feedback on your issue.