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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 105
01-17-2012, 10:08 PM
You can send us a ticket in PWE tech support and we can work on things with you.

For other PWE games, players have 100-250k ms hops on their traceroutes and can still play ok. Those can add up.

It might be something local on your network or system that is causing you problem, not the main internet connection.

If you can not find your technical support solution on the forums, or in the support FAQs, please feel free to contact us.

You can do so here: https://support.perfectworld.com/ If you want to send us a ticket, you may have to create a PWE account and/or associate your Cryptic account to a PWE account.

Or, you can send us an email to customerservice@perfectworld.com

If you send us an email, PLEASE include as much information as you can about your problem.

Which game, where in the game, what kind of problem? Installation, download, update, connection, Windows, hardware, software, antivirus, login and similar problems are.

Thanks!