Same happened to me, finally was able to log in after having trouble with the launcher after about a year away from game, to find my account hacked and chars stripped. I got an email about 17 days ago saying there was abnormal activity on my account, so I went in and changed my pass, but did not log in to check chars until yesterday. I did submit a CS ticket , and received a response that it had been escallated for further review.

Hope they can figure a way to restore the hacked accounts.