View Single Post
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-30-2012, 09:01 AM
Please note even though you may be notified that tickets are replied to in 1 day, the average, depending on how indepth the problem is and time it takes to research it, can take 1-3 business days, this does not include weekends and holidays. Sometimes it can take a little bit longer. Please follow up with your ticket, and if longer than 5 business days with no reply, follow up again or make a new ticket.

You can try contacting the PWE support team as well, as we have been starting to support Cryptic's games, mostly billing and tech support. Gameplay and other issues, you can contact us too.

You can contact here: or here for just Cryptic Support:

Or, you can send us an email to

If you send us an email, PLEASE include as much information as you can about your problem.

Which game, where in the game, what your install, download, update, connection, Windows, hardware, software, antivirus, login and similar problems are.